Customer Success Manager (IT Services & Consulting)
Location - Pune, India (Work from Office)
Experience - 4–6 Years
Qualification - MBA / PGDM (Marketing, Operations, IT, International Business) preferred
Employment Type - Full-Time

About HeapTrace Technology-
HeapTrace Technology is a rapidly growing IT Services and Consulting company specializing in Software Development, Cloud & DevOps, AI/ML, Quality Engineering, Data Engineering, and Digital Transformation. We work with clients across the United States, Europe, and other global markets, delivering high-quality technology solutions through dedicated teams and project-based engagements.

We are looking for a highly skilled, client-focused, and communication-driven Client Success Manager who can act as the bridge between our clients and delivery teams while ensuring exceptional customer experience and long-term relationship management.

Role Overview-
● The Client Success Manager will be responsible for managing client relationships, driving effective communication, coordinating with delivery teams, tracking action items,



ensuring timely follow-ups, and maintaining high levels of client satisfaction.
● The ideal candidate should possess exceptional English communication skills, strong email writing capabilities, excellent stakeholder management abilities, and a proactive ownership mindset.
● This role requires regular interaction with international clients and internal cross-functional teams to ensure commitments are delivered effectively, and client expectations are consistently exceeded.

Key Responsibilities-
Client Relationship Management-
● Serve as the primary point of contact for assigned client accounts.
● Build strong and long-lasting relationships with clients.
● Develop a deep understanding of client business objectives and expectations.
● Conduct regular client touchpoints, status meetings, and relationship reviews.
● Ensure high levels of client satisfaction and engagement. Client Communication

📌 Customer Success Manager (Pune)
🏢 Heaptrace
📍 Pune