Description
Product Manager - POS

Responsibilities
- End-to-End Onboarding Ownership
Manage the complete merchant onboarding lifecycle across physical and digital channels (CA, 811, PB), ensuring seamless integration, compliance, and consistent customer experience.
- Product Adoption & Growth Enablement
Drive adoption of POS, Sound Box, and QR solutions through unified onboarding journeys, working closely with business and sales teams to meet growth objectives.
- Post-Go-Live Support & Issue Resolution
Oversee stabilization after launch, act as SPOC for issues, manage escalations, and conduct root cause analysis with tech, ops, and compliance teams.
- Training & Team Enablement
Design and deliver training programs for internal teams and partners, ensuring readiness during product launches, updates, and onboarding changes.




- Channel Management & Documentation Governance
Handle requirement gathering, prioritization, and rollout of enhancements while maintaining forms (AOF, AMF, QR), version control, compliance, and process training.

Qualifications
- Solid understanding of digital & physical onboarding journeys
- Knowledge of payments, POS, SB and QR products
- Experience in journey ownership, go‑live management, and stabilization
- Stakeholder management across business, tech, and ops
- Training and channel management capability
- High attention to compliance, documentation, and process governance

📌 Product Manager-POS-HO (Mumbai)
🏢 Kotak Mahindra Bank
📍 Mumbai