Job Title: Software Support Engineer

Location: Mumbai, India (Hybrid – within commuting distance of Thane office)

Client: US-Based Client

About Us

Quantanite is a global customer experience and digital solutions partner that blends cutting-edge AI with the human touch. Headquartered in London and operating across four continents, our 2,000+ team members help some of the world’s fastest-growing brands scale smarter, work faster, and deliver better service.

We believe great service is built on two things: smart technology and even smarter people. From our proprietary AI tools to our collaborative, people-first culture, we provide our teams with the tools, training, and trust they need to make an impact.

If you are looking to be part of a fast-moving, forward-thinking, and inclusive global team, Quantanite is the place for you.

Position Overview

We are looking for a highly motivated Software Support Engineer to join our Support Team and work closely with our US-based client in the EV charging and electrical infrastructure domain.





This role requires a strong technical support skilled who can act as the key bridge between Customer Service Representatives and the Software Engineering Team. The ideal candidate should have prior experience supporting products or operations in an electrical-based company, preferably in EV charging stations, electric vehicle companies, power systems, or similar industries.

Strong hands-on experience in Python scripting and automation is highly preferred.

You will be responsible for troubleshooting complex customer and field issues, identifying root causes, driving permanent solutions, and improving product quality and operational efficiency.

Key Responsibilities
- Resolve complex customer issues independently and act as the primary technical escalation point for the support team
- Perform hands-on troubleshooting related to EV charging operations, drivers, and site hosts
- Analyze escalated cases from Tier 1 support, identify

📌 Support Software Engineer (Mumbai)
🏢 Quantanite
📍 Mumbai