Join Us

At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us

Role Overview:

As Tech Process Senior Associate, you will be responsible for remotely assisting customers in implementing the codes for successful set up of Google’s digital marketing products.

Position Responsibilities:
- Facilitate 6-7 hours of phone consultations daily with the customers (outbound & Inbound)
- Give guidance & assist customers on pre-defined and documented Google Tag Implementation techniques
- Create Shopping Campaigns and help them resolve the errors in the feed/ campaign optimization.
- Communicate with advertisers/webmasters via phone, email, chat, and video conferencing as needed
- Deliver high quality service to your customers, exceeding client expectations and quality scoring measure
- Troubleshooting skills and Debugging tools (e.g. search consoles)

Required Skills:




- Minimum 2-3 years of experience in technical customer support.
- Strong communication, customer service, relationship management and support skills with Spoken Language Fluency, Phone Support Etiquette
- Knowledge of Google Adwords, Analytics, Shopping, GTM, Campaigns (Digital Marketing Tools)
- CMS proficiency (basic): Exposure to a CMS like WordPress / Joomla / Shopify or similar platforms (at least 1 platform) will be an added advantage
- HTML Basic/ Javascript/PHP: Exposure or understanding of working of websites with associated knowledge on CSS/CSS3
- Troubleshooting skills and Debugging tools (e.g. search consoles)

Required Certification(s):
- Advanced CMS proficiency (Shopify, Wordpress, wix, Magento etc.)
- Website maintenance
- Working Knowledge on the below :
- Google Ads Basics,Google Analytics,Google Tag Manager,Attribution Models,Global Site Tag,Digital marketing/ Online advertising

Perks
- We support y

📌 Tech Process Senior Associate (Bengaluru)
🏢 Google Operations Center
📍 Bengaluru