Program Manager- Field & Channel
Description -
Program Manager – Field & Channel ProgramsRole Summary
Lead and drive end-to-end Field & Channel programs spanning transformation, service delivery optimization, partner enablement, and operational excellence. The role acts as a central integrator across markets, global operations, and cross-functional teams to ensure successful execution of strategic initiatives aligned to customer, partner, and business outcomes.
Key Responsibilities
1. Program Leadership & Execution
- Lead large-scale Field & Channel programs (transformation, deployment, digitalization, cost optimization)
- Own end-to-end delivery: scope, milestones, dependencies, risks, and outcomes
- Ensure alignment with F&C; strategic priorities (customer experience, cost-to-serve, service excellence)
- Drive structured governance (cadence, reviews, reporting)
2. Cross-Functional Integration
- Act as the single point of coordination across:
- Field Delivery
- Channel Operations
- Partner/Supplier Management
- Finance, Strategy & Transformation teams
- Ensure seamless execution across global, regional, and market stakeholders
3. Partner & Channel Enablement
- Drive programs related to partner lifecycle, service enablement, and capability building
- Support scalable channel delivery models and ecosystem readiness
- Partner with PSDMs, Channel Ops, and market teams on performance improvements
4. Operational Excellence & Performance Management
- Define and track program KPIs (e.g., SLA adherence, cost, productivity, CSAT impact)
- Drive continuous improvement initiatives across:
- Dispatch & case management
- Field service delivery
- Channel operations
- Leverage analytics and insights for decision-making
5. Transformation & Digital Initiatives
- Lead initiatives across automation, tool optimization, and digital transformation
- Drive process simplification and standardization
- Support adoption of recent capabilities (AI, analytics, telemetry-driven services)
6.
📌 Program Manager- Field (Bengaluru)
🏢 Hp
📍 Bengaluru