Your role at Dynatrace

Are you looking for a fast-paced workplace where you can blend your technical curiosity and experience with your passion for helping others (in this case, our customers) succeed in overcoming some of their biggest digital transformation challenges? If so, look no further. We want to talk to you, The world needs perfect software, and Dynatrace works with some of the world’s leading brands to deliver value to some of the largest Enterprise customers. You will be a part of our Customer Success team. Our team adopts the core principles of Agile software development and applies them to delivering a world-class customer experience to these and our other 3,000+ customers around the world. We bring together customer success, customer service, and technical consulting disciplines into cross-functional teams with a single focus-to make our customers successful.

As a Technical Product Specialist II, you will use your product and industry expertise to accelerate product adoption, drive user satisfaction, and provide strategic consulting to our customers.



This is done primarily through providing in-product assistance (chat), personalized coaching sessions, and product onboarding. Through these customer engagements, you will have the opportunity to educate our customers about our latest product enhancements and how they can get the most value from them. You will use the experience you’ve gained to solve more complex issues and have an opportunity to participate in projects and initiatives. You have the opportunity to join us at local conferences and meet-ups to share how our automated, full-stack, Al powered monitoring platform is helping our customers lead in their industries. In addition to enabling our customers. You will be able to expand your own knowledge to gain subject matter expertise in an area of technology complementary to our Dynatrace solution.

The Role:
- Respond to product inquiries and provide assistance to customers via chat (primary)

📌 Platform Support Engineer II (India)
🏢 Dynatrace
📍 India