At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

.

So, what’s the role all about?

NiCE is looking for an AI Consultant at NiCE Cognigy, you will be a trusted advisor to our customers as they navigate their AI transformation journey. You will bring deep expertise in artificial intelligence, customer experience strategy, and industry best practices to help organisations unlock measurable value from AI-powered solutions. This is a high-impact, customer-facing role that sits at the intersection of strategy, technology, and business outcomes.

How will you make an impact?
- Partner with customers across all verticals to understand their business challenges, goals, and existing technology landscape
- Identify, evaluate, and prioritise AI use cases that will deliver the greatest impact on customer experience, operational efficiency,



and business performance
- Lead discovery workshops and consultative engagements to surface opportunities for AI transformation
- Define pilot scope, success criteria, and measurement frameworks in collaboration with customer stakeholders
- Develop explicit, actionable roadmaps that align AI initiatives with customer business objectives
- Act as a subject matter expert on agentic AI, conversational AI, and the broader CX technology ecosystem
- Collaborate closely with Conversational Designers and AI Engineers to ensure seamless handoff from strategy to execution
- Present recommendations and findings to senior stakeholders, including C-suite and VP-level audiences
- Contribute to thought leadership, internal knowledge sharing, and the continuous development of NiCE Cognigy's consulting methodology

Have you got what it takes?
- 5+ years of experience in a consulting, pre-sales, or advisory role within ente

📌 AI Presales (Mumbai)
🏢 NICE
📍 Mumbai