R1 India is proud to be recognized among the Top 20 of India's Best Companies to Work For 2025 by the Great Place to Work® Institute, marking our third consecutive year of climbing the ranks - from Top 50 in 2023 to Top 25 in 2024, and now amongst the Top 20. This achievement is a testament to the exceptional workplace culture we have collectively cultivated and reflects our unwavering commitment to employee well-being, inclusion, and diversity. Our accolades also highlight our excellence in healthcare, support for millennials, women, diversity, and health and wellness.
R1 RCM is a leading provider of revenue cycle services and physician advisory services to healthcare providers. We help transform and manage the commercial infrastructure of care organizations.
With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered.
Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physician practices, continuously striving to make healthcare work better for everyone.
Location: Noida
Shift / On-call: 24x7 operations with rotational shifts including weekend & on-call
Role Summary:
Provide L1.5/L2-style triage for production issues from monitoring alerts and end-user reports. Perform initial application troubleshooting using Logic Monitor, AppDynamics, Azure Application Insights, logs, and basic Azure checks, manage Major Incidents and escalations with solid technical context, maintain high-quality documentation/runbooks, and uplift reliability through SRE-aligned practices (SLIs/SLOs, alert quality).
Key Responsibilities:
- Own ticket lifecycle: create, investigate, update, resolve incidents/service requests using runbooks, ensure SLA compliance.
- Identify potential Major Incidents, trigger escalation, join bridges, and provide structured
📌 Senior Staff Engineer (Noida)
🏢 R1
📍 Noida