Farnell

Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.

Main Purpose and Goal:
- The BI operations lead for EMEA oversees the operational governance and service delivery of the BI landscape and its processes
- The role leads and coordinates BI operational activities in collaboration with cross-functional teams and with assigned support resources
- The role is to ensure stable, compliant, and productive BI operations including platform administration, user access governance, incident coordination, and stakeholder communication

Main Tasks and Responsibilities:
BI Operations Management
- Own and manage the day-to-day operational stability and performance of BI platforms, dashboards, and reporting services.
- Monitor BI system availability, performance, data quality, and operational incidents.
- Coordinate issue resolution and ensure timely escalation of critical incidents.
- Investigate and resolve data pipeline, reporting, data access, and dashboard issues.




- Collaborate with data engineering, infrastructure, and application teams to resolve complex technical problems.
- Maintain operational procedures, support documentation, and knowledge bases.
- Drive continuous improvement and optimisation of BI operational processes and service delivery.
- Ensure adequate operational coverage and business support continuity during holidays and absences.

User Management and Stakeholder Communication
- Manage BI user onboarding, offboarding, and role-based access management.
- Ensure compliance with internal security policies and data governance standards.
- Review and approve user access requests in collaboration with data owners and relevant stakeholders
- Conduct periodic access reviews and entitlement recertifications.
- Maintain accurate records of user permissions and audit trails.
- Act as the primary communication lead for BI outages, maintenance activitie

📌 Business Intelligence Operations Lead EMEA (Bengaluru)
🏢 avnet
📍 Bengaluru