Who we are

DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-secure future at www.digicert.com

Job summary

We are seeking a highly skilled Observability & Incident Response Site Reliability Engineer (SRE) to own incident management practices across all production systems. In this role, you will be the subject matter expert for monitoring, alerting, tracing, and logging and lead incident response efforts. You will work at the intersection of product engineering, platform, and security teams to ensure our systems are observable, resilient, and compliant with SLA/SLO commitments.

What you will do




- Excellent knowledge on Kubernetes clusters and container workloads for production reliability.
- Administer and optimize CI/CD pipelines to support safe, fast, and frequent deployments, repeated manual tasks (Harness, GitHub Actions, etc.)
- Act as the primary Incident Manager for high priority production incidents — coordinating swift resolution across engineering, infrastructure, and business teams.
- Own and continuously improve incident response runbooks, escalation matrices, and on-call schedules.
- Drive root cause analysis for all major incidents — ensuring root cause analysis, action item tracking, and long-term resolution.
- Reduce Mean Time to Detect (MTTD) and Mean Time to Recover (MTTR) through proactive alerting and automated remediation.
- Establish and enforce SLA/SLO/SLI frameworks across all production services.
- Build automated runbooks and self-healing mechanisms to reduce manual intervention during incidents.
- Implement synthetic monitoring t

📌 Availability Engineer (Bengaluru)
🏢 Digicert
📍 Bengaluru