Description
Project /Technical Coordination and Execution
- Coordinate survey and installation activities for infrastructure projects.
- Act as a bridge between field technicians, vendors, project managers, and customer contacts.
- Ensure execution as per approved runbooks, technical coordination plans, and scope documents.
- Monitor project milestones and proactively identify risks or delays.
- Escalate issues appropriately to next-level support or management when required.

Technical Responsibilities
- Possess working knowledge of infrastructure devices including:
- Routers
- Switches
- Wireless Access Points
- Network Racks and Structured Cabling
- Basic LAN and WAN concepts
- Understand installation and validation processes for network equipment.
- Perform initial troubleshooting for infrastructure-related issues.
- Validate deliverables such as installation photos, cabling confirmation, and device connectivity.
- Ensure field execution aligns with technical scope and device configurations.

Stakeholder Interaction and Global Coordination




- Interact effectively with multiple stakeholders globally across APAC, EMEA, and AMER regions.
- Coordinate with:
- Field technicians
- Vendors and supplier partners
- Project Managers
- Resource Coordinators
- Customer site contacts
- Manage bridge calls during execution windows.
- Maintain transparent and professional communication across different time zones.

Reporting and Documentation
- Prepare and share structured reports with stakeholders.
- Maintain and update project trackers and documentation.
- Share daily execution updates, risk reports, and closure summaries.
- Ensure documentation accuracy including runbooks, coordination plans, and execution reports.
- Support utilization, status, and operational reporting requirements.

Qualifications
- Bachelor’s degree or equivalent experience.
- Minimum 2 to 4 years of experience in technical coordination, infrastructure support, or international call center environments.
- Stron

📌 Technical Coordinator (Bengaluru)
🏢 Black Box
📍 Bengaluru