This role will include the functions like cash & stock reconciliation and work in accordance to procedure set for an activity. The role needs to work in rotational shifts starting at 3:30 AM for APAC and from 11.30 AM for EMEA.
Key Accountabilities and main responsibilities
Strategic Focus
- Participate as a positive member of the team and maintain positive working relationships with colleagues, including cooperating with others to achieve the team’s goals, providing support and assisting other teams across the business as required
- Learn, Maintain and update relevant systems and data bases, participating in pre and post system testing for enhancements as required
- Responding to correspondence to process and deadline
- Maintain relevant systems/data bases
- Help with preparation of correspondence, presentations, reporting as per business requirements.
- Understanding compliance and adhere to all legislative, procedural, industry, financial and client specific procedures, where relevant,
to minimise risk and escalate non-adherence as per the escalation matrix.
- Identify opportunities for process improvements that positively impact efficiencies and customer experience
- Support and assist other team members as and when required
- Complete mandatory training by the required due date and participate in training relating to changes in procedures, company policy, values, cross skilling and updates to tools and systems used by the business
- Ensure that your individual targets and objectives are achieved
- Provide superior service, ensuring service and quality standards are met and to minimise re-work
Operational Management
- Perform a variety of reconciliations for the Reconciliations Team on a daily basis
- Answer queries from our internal customers and relevant departments within the business
- Ensure all exceptions are logged in the required systems and raised to the relevant business team with effective communication
- Maintain control sheet an