Senior Executive, Order to Cash (O2C)
The Sr Executive – Order to Cash will support the O2C Manager in managing the end-to
end accounts receivable cycle including customer invoicing, collections, cash
application, dispute resolution, and reconciliation. The role requires coordination with
internal teams and customers to ensure timely billing and collections while maintaining
accurate financial records.
Key Responsibilities
- Invoicing & Billing
- Prepare and process customer invoices based on contracts, purchase orders,
or service confirmations & comply with agreed upon terms.
- Experience in creation of expense invoicing or reimbursement invoices.
- Upload invoices on customer portals where applicable.
- Maintain invoice documentation and audit trails.
- Should be well versed with fixed cost invoicing, retainer, milestone and T&M;
invoicing.
- Accounts Receivable Management
- Monitor customer accounts to ensure timely payment of invoices.
- Track outstanding balances and prepare AR ageing reports.
- Follow up with customers regarding overdue invoices.




- Regular and close coordination with the Manager and raise red flags, wherever
required
- Update AR reports and excels on timely basis.
- Collections
- Perform collection activities including emails, calls, and payment reminders.
- Coordinate with AR owners and customer success teams to resolve payment
issues.
- Maintain detailed collection notes and communication records.
- Cash Application
- Timely & accurate application of customer payments in ERP systems.
- Investigate and resolve unapplied cash or payment discrepancies.
- Reconcile customer accounts periodically.
- Identify and maintain track of customer advances.
- Dispute Resolution
- Identify billing disputes and coordinate with internal teams for resolution.
- Maintain dispute logs and ensure timely closure.
- Identify and raise red flags to management.
- Calculate and post provisions for doubtful accounts.
- Reporting & Reconciliation
- Assist in preparing w

📌 Senior Executive- FinOps (Gurugram)
🏢 Lumenci
📍 Gurugram