Description
The Payroll Operations Manager is responsible for the end-to-end multi-country payroll service delivery through the Payroll Central India (PCI). This position will be directly managing and responsible for the output of country-grouped processing pods, consisting of pod Leads, Processors & Administration team members, working as part of a scalable operation to ensure the accurate and timely payroll processing of all countries serviced through the PCI.
The incumbent is responsible for ensuring quality control and compliance of payroll provision, underpinned by strict SLA/KPI service measures that ensure accuracy, efficiency and customer satisfaction. Will lead and manage all PCI Team members, ensuring they are appropriately trained and developed for continuous improvement across the different levels of processing competency with an ongoing focus on business continuity through cross coverage to ensure the demands of the PCI payment cycles are always met.
The Payroll Operations Manager will be the subject matter expert for payroll processing within our ADP systems and form a solid collaboration with ADP Service Management to ensure smooth delivery between parties and appropriate upskilling of the PCI Team when it comes to working with our Global payroll partner ADP. Partner closely with Regional Payroll & Technology Specialists, in maintaining & optimizing the overall payroll and compliance landscape that governs the capabilities and attribute of the PCI. Also, will work in close partnership with the wider HR Function and other key stakeholders in the payroll process, such as Finance, Tax & Treasury teams, as necessary to fulfill the operational requirements of the PCI.
Responsibilities:
- Oversee on-cycle & off-cycle payroll runs as per strict country calendars, ensuring processing methodology and agreed controls are adhered to as part of daily operations across all pods.
- Ensure quality control measures are complied with as part of the standard payrol
📌 Payroll Operations Manager (Kochi)
🏢 NOV
📍 Kochi