Job Description

Job Title: IT Administrator
Location: Hyderabad, India
Full-Time

Overview
We are seeking an experienced IT Administrator to support daily IT operations in a mixed office and lab environment. This role requires robust hands-on capability in end- user device provisioning, troubleshooting, and maintaining reliable IT services. The candidate should be comfortable working independently while following structured processes aligned with ITIL practices. and have an interest in emerging technologies such as AI to support evolving workplace capabilities.

Key Responsibilities
End-User Support and Device Management
 Provision, configure, and deploy laptops, desktops, and mobile devices
 Manage user onboarding, offboarding, and access setup
 Troubleshoot hardware, OS, and application issues (Windows/macOS)
 Maintain device inventory and lifecycle management (refresh, repair, disposal)
 Support lab devices, including setup and issue resolution in testing environments

IT Operations and Service Management




 Handle service requests and incidents in line with SLA expectations
 Follow ITIL-based practices (incident, request, problem management)
 Maintain documentation for standard operating procedures and known issues
 Coordinate with global or regional IT teams when escalation is required Infrastructure and Systems Support
 Administer Active Directory (user accounts, groups, basic GPOs)
 Support network connectivity issues (LAN/Wi-Fi, VPN, basic troubleshooting)
 Assist in managing office IT infrastructure (switches, routers, printers)
 Provide basic support for servers and shared services (file servers, backups, etc.)

Security and Compliance
 Ensure endpoint compliance with security policies (patching, antivirus, encryption)
 Support access control and least-privilege practices
 Assist with audits and IT policy enforcement

Vendor and Asset Coordination
 Liaise with vendors for hardware procurement, repairs, and maintenance
 Track and manage IT

📌 IT Administrator (Hyderabad)
🏢 Connect Tech Talent
📍 Hyderabad