Project Manager - Customer Support Video Operations
Description -
Project Manager – Customer Support Video Operations (Bangalore)
Description –
At HP, we deliver world-class support experiences through scalable, high-quality video content. The Customer Support Video Team creates content that enables customers and support teams to quickly resolve issues and maximize the value of HP products.
We are seeking a Project Manager focused on operational execution to support translation and publishing of video content. This role is responsible for managing workflows, vendors, and budgets to ensure reliable, on-time delivery of support videos.
The ideal candidate is detail-oriented, execution-driven, and comfortable managing high-volume operational work across global teams.
Responsibilities –
Operational Execution
- Manage day-to-day translation and publishing workflows for support videos
- Create and manage Jira tickets, ensuring smooth progression across workflow stages
- Prioritize languages and content based on stakeholder input and budget constraints
- Ensure on-time delivery and adherence to defined quality standards
- Track and manage budget utilization within approved limits
- Escalate tool and other issues and drive resolution in a timely manner
Vendor & Stakeholder Coordination
- Coordinate with translation and publishing vendors to meet turnaround time expectations
- Monitor vendor performance against established quality and process standards
- Maintain explicit communication with stakeholders on priorities, timelines, and risks
Publishing & Quality
- Support end-to-end publishing of support videos across platforms
- Perform quality checks to ensure accuracy and usability of published content
- Escalate issues and drive resolution in a timely manner
Reporting & Process Support
- Maintain dashboards and reporting to track operational performance
- Support usability testing and provide input on process improvements
- Follow established processes and identify opp
📌 Project Manager (Bengaluru)
🏢 Hp
📍 Bengaluru