Additional Job Description

This role will be joining the ServiceNow Platform Operations team. In this position you will work with end-users, analysts, IT teams and key stakeholders to implement/execute for a minimum of 2 areas – APO, ITSM, HR, CSM, ITOM, and/or CMDB solutions - leveraging best technical practices to deliver out-of-the-box and custom solutions to our customers on the ServiceNow platform. We are looking for a team member with leadership experience who is innovative, eager, driven and motivated to rise to the challenges of a continuously evolving technological industry, and who wants to make an impact on the user experience of the businesses globally.

What You Will Do:

• Manage and maintain the ServiceNow Platform, including configuration, customizations, and

day to day Administration tasks.

• Help design, develop, and implement recent features, modules, and functionalities with ServiceNow to

enhance business processes and workflows.

• Collaborate with ServiceNow and business teams to meet business needs, and implement technical

Solutions.





• Monitor System performance, troubleshoot issues, and implement corrective actions to ensure

optimal uptime and system availability.

• Create and maintain technical documentation, including system design diagrams, process flows,

and configuration details

• Stay knowledgeable of emerging ServiceNow features, capabilities, and best practices, and help

recommend innovative solutions to drive continuous improvements.

• Help lead cross-functional collaboration to deliver platform enhancements

• Help Mentor and coach team to foster qualified growth, technical excellence, and team cohesion

Minimum Requirements:

• Certified ServiceNow System Administrator

• Bachelor’s degree in computer science or related field

• 7+ years of experience supporting implementation, administration, configuration, and development on

the ServiceNow platform in a medium or large enterprise organization

• 3+ years of experienc

📌 Lead Platform Engineer (Bengaluru)
🏢 Ecolab
📍 Bengaluru