Description
The Product Operations Support role is a core member of the Product Management team, responsible for enabling Product Managers to operate more effectively by owning key operational, administrative, and coordination activities. This role focuses on ensuring that product work is clearly defined, well-documented, and ready for execution before entering Engineering, QA, or other delivery teams. By maintaining documentation quality, backlog hygiene, and cross-functional coordination, Product Operations Support allows Product Managers to focus on strategy, discovery, customer engagement, and decision-making. In addition, the role supports informed product decisions by contributing to market research and customer experience to flesh out feature specifications. This includes gathering and synthesizing insights from usage data, support trends, sales input, and customer feedback to help identify patterns, opportunities, and areas of improvement for Product Manager review. This is a hands-on, detail-oriented role suited to someone who enjoys bringing structure to complex or ambiguous product work,



working with both qualitative and quantitative inputs, and who takes pride in high-quality execution.

Responsibilities:

Product Requirements & Documentation
- Draft and maintain transparent, structured product documentation based on Product Manager direction and team discussions, including:
- Problem statements and objectives
- User stories and acceptance criteria
- Assumptions, constraints, and dependencies
- Attend product discovery, refinement, and planning sessions, capturing decisions, actions, and open questions
- Ensure requirements are complete, consistent, and actionable before work is handed to Engineering or QA

Backlog & Tooling Management
- Prepare, draft, and maintain work items in the product backlog (e.g. YouTrack), ensuring:
- Sufficient context and scope
- Clearly defined acceptance criteria
- Appropriate categorisation, prioritisation, and linking
- Perform

📌 Senior Analyst (Bengaluru)
🏢 Wesco
📍 Bengaluru