Company Description

Engineering the AI-powered enterprise. With AI and cloud-native solutions, BETSOL accelerates cloud transformation for enterprises across 17+ countries. BETSOL holds several engineering patents, and is recognized with industry awards. BETSOL maintains a net promoter score that is 2x the industry average.
BETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and delivers best-in-class performance.
BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for customers.
BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore & Belagavi, India.
We take pride in being an employee-centric organization, offering comprehensive benefits and opportunities.
Learn more at betsol.com

Job Description

About the Role:
You will be responsible for managing the end-to-end Incident Management process in alignment with ITIL guidelines while adapting to organizational requirements.



You will play a critical role in ensuring quick restoration of services during disruptions by coordinating across multiple teams and driving incident resolution within defined SLAs. You will also lead major incident management, facilitate effective communication, and ensure continuous service improvement through root cause analysis and process adherence.
Responsibilities
- Manage the end-to-end Incident Management lifecycle, ensuring alignment with ITIL standards and organizational processes.
- Coordinate with internal and external teams to investigate, troubleshoot, and resolve incidents efficiently.
- Lead and manage major incidents, ensuring timely resolution with minimal business impact using agreed tools and processes.
- Facilitate and manage bridge calls, ensuring transparent communication, capturing key discussion points, and driving action items.
- Ensure all incidents are resolved and closed within agreed SLAs,

📌 Incident Manager (Bengaluru)
🏢 BETSOL
📍 Bengaluru