Why Better. Why Now.
Better is rebuilding home finance as an AI-native platform—turning a process that once took weeks into something that can happen in seconds.

With over $110B in loans funded and $1.2B+ raised, we operate at real scale while rethinking how homeownership works from the ground up.

The category hasn’t caught up yet. That’s the prospect.
A Better Opportunity
Better's India Coordination team is the first and most consistent point of contact for borrowers from the moment a loan is locked through to closing. As a Coordinator Associate, you will work directly with borrowers, Coordinators, Loan Consultants, and internal teams to keep loan files moving forward efficiently and ensure every borrower has seamless, supported experience. You will develop deep expertise in the end-to-end mortgage origination process — including Initial Processing, underwriting, closing, and funding — and build strong communication and problem-solving skills in a fast-paced, high-volume environment. If you are passionate about delivering excellent customer service, driving process efficiency,



and growing your career in mortgage operations, this is a great opportunity.

Responsibilities
- Members of the India Coordination team (Coordinator Associate) will be responsible for the following:
- Serve as the primary point of contact for borrowers throughout the loan process via phone, email, voicemail, and SMS/chat — maintaining a minimum average of 60–80 outbound calls per day
- Proactively manage a pipeline in a timely and accurate manner — conducting check in calls with borrowers, following up on outstanding items, and keeping notes, file statuses, and tasks always current in internal system- Tinman
- Handle borrower outreach for suspension and missing documentation — communicate clearly on what is needed, set expectations, and resolve ready-for closing blockers and quality control conditions
- Understand loan applications, automated underwriting systems (DU/LPA), and credit, in

📌 Coordinator Associate (Gurugram)
🏢 Better Mortgage
📍 Gurugram