The Program Manager will be responsible for the day-to-day orchestration and delivery of complex CRM and safety culture transformation programmes, ensuring disciplined execution across sites, workstreams, and stakeholders.
This role is the engine of delivery, translating strategy into action, tracking progress, resolving issues, and maintaining momentum over multiyear programmes.

Key responsibilities
Programme delivery & coordination
- Manage end‑to‑end delivery of CRM programmes across multiple sites and workstreams
- Develop and maintain detailed programme plans, milestones, and dependencies
- Coordinate site assessments, training, coaching, surveys, and governance forums
- Ensure delivery remains aligned to agreed objectives, timelines, and outcomes

Performance tracking & reporting
- Track progress against CRM maturity, behavioral indicators, and control effectiveness
- Integrate insights from site assessments, surveys, and verification data
- Prepare transparent, executive‑ready reports for steering committees and senior leadership
- Highlight risks, issues,



and corrective actions early and transparently

Stakeholder management
- Act as the primary coordination point between ERM, client teams, and delivery partners
- Support site leaders and supervisors in understanding programme expectations
- Ensure consistency of messaging, tools, and approaches across locations
- Facilitate problem‑solving where operational realities challenge programme design

Quality and discipline
- Ensure that CRM activities remain focused on fatal risk reduction, not compliance volume
- Maintain discipline around action closure, escalation, and follow‑through
- Support the Senior Director in ensuring consistency and technical integrity of delivery
- Capture lessons learned and feed them back into programme refinement

Experience and background
Essential
- 8–12 years of experience in safety, risk management, or operational improvement roles
- Experience managing large, multi‑site programmes

📌 Program Manager – Critical Risk Management (New Delhi)
🏢 Erm
📍 New Delhi