Job Purpose
Intercontinental Exchange, Inc. (ICE) presents a unique opportunity to work with cutting-edge technology and business challenges in the financial sector. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a agile team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism.
This role will be part of a team responsible for collecting requirements, scheduling releases, functional testing, and end-user training for global corporate tools to support various teams throughout the organization. This position requires technical proficiency as well as an eager attitude, professionalism, and solid communication skills. The QA Analyst II will bring experience with testing software, requirements gathering, training users, and functional testing. This person will be able to help to mentor more junior members of the team if required and manage projects independently.
Responsibilities
- Test and support applications in a global software platform (Salesforce) and various other corporate systems, tools, and scripts
- Collaborate with other internal groups to translate business and functional requirements into technical implementation for the automation of existing processes and the development of new applications
- Communicate with internal customers in non-technical terms, understand business requirements, and propose solutions
- Work on projects from specification gathering, to development, to QA, user acceptance testing, and deployment to production
- Participate in meetings and organize work and/or training sessions around new software being introduced into the ICE technology environment
- Document changes and author documentation on software functionality
- Enhances team and coworkers through knowledge sharing and implementing best practices in day to day activitie