SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and to let our individual talent and experience shine. Applying for a job at PUMA is easy.

Simply click APPLY ONLINE and follow the steps to upload your application.

YOUR MISSION
The Manager – Operations (Support) is the primary point of contact for all regional support activities, ensuring effective handling, prioritization, and resolution of incidents. This role works in close collaboration with the Incident Manager to maintain high service quality, enforce prioritization standards, and ensure adherence to SLAs.
The position acts as the bridge between business stakeholders and IT support teams, driving operational excellence and continuous improvement in service delivery.

Key Responsibilities:

1. Regional Support Ownership
- Act as the single point of contact for all support-related matters within the assigned region




- Coordinate and oversee end-to-end ticket lifecycle from creation to resolution
- Ensure effective communication and coordination between business users and support team

2. Incident Management & Prioritization
- Work closely with the Incident Manager to ensure correct ticket categorization and prioritization based on business impact
- Monitor ticket queues and ensure adherence to defined priority standards (P1–P4)
- Drive resolution of critical incidents (P1/P2) by coordinating with relevant teams
- Ensure timely escalation of complex issues and major incidents

3. Stakeholder Management
- Build robust relationships with regional business stakeholders
- Serve as the key interface between business users and IT Support teams
- Provide regular updates on incident status, outages, and resolution progress
- Manage stakeholder expectations and ensure high customer satisfaction

4. Service Delivery & SLA Compliance
- Ensure tickets are handled within agree

📌 Manager – Operations (Bengaluru)
🏢 puma sports india
📍 Bengaluru