Are you a problem solver? Do you like figuring out how things work and talking with others to share your knowledge? Would you like to work in an international team?

Clario, part of Thermo Fisher Scientific partners with the pharmaceutical industry to gather and organize clinical trial data, leading to quicker, more reliable trial outcomes. Our contribution to improving patients' lives motivates us every day
Join our Bangalore team as a Customer Care Representative to provide world class customer service over the phone in support of clinical trials deployed at hundreds of clinical sites worldwide.

You will be part of a growing team in Bangalore, working directly with our clients and Clario colleagues across the globe - helping to bring current drugs to market, more quickly and more safely. See the impact you could have.

What we offer
- Competitive compensation + shift allowances
- Attractive benefits (security, flexibility, support and well-being)
- Engaging employee programs
- Technology for hybrid working and great onsite facilities

What you'll be doing




- Receive phone calls or other communications from clients requesting assistance. Evaluate the situation and provide accurate resolution to the issue.
- Document every customer interaction in a detailed and structured manner
- Maintain and update our internal knowledge base and other sources
- Handle re-supply and report requests in a timely and efficient manner
- Assist clients with any technical problems with our equipment
- Troubleshoot transmission or other equipment usage problems
- Provide recommendations for service set-up, usage and troubleshooting

What we're looking for
- Availability to work full time and shifts (rotations to occur every four weeks and are expected to include morning, evening, weekends, and/or holidays as assigned, premium pay will be provided to accommodate the rotating shift)
- Must have excellent written and spoken English language skills.
- Good capacity for teamwork
- Ability to work

📌 Customer Care Representative (Bengaluru)
🏢 Clario
📍 Bengaluru