Responsibilities & Key Deliverables

Function: Customer Quality
Industry: Diesel Generating Sets / Power Solutions

Key Responsibilities
- Own Customer & Field Quality performance for Engines and DG Sets through structured Root Cause Analysis (RCA) and corrective actions.
- Lead resolution of critical and chronic customer complaints in coordination with Manufacturing Plants, Suppliers, Design, and Service teams.
- Drive Zero‑Hour Failure and Warranty Failure Reduction projects through Cross‑Functional Teams (CFTs).
- Provide advanced technical support to Service teams across applications:
- Telecom | Retail | Exports | Higher HP (HHP)
- Conduct field visits, service dealer interactions, and supplier visits to address key quality issues and capture Voice of Customer (VOC).
- Monitor effectiveness of corrective actions at field level and ensure closed‑loop implementation.
- Deliver product technical training and awareness programs for GOEM and Service teams.
- Lead process and product audits at Manufacturing Plants, Supplier locations, and GOEMs.




- Organize and lead monthly service review meets to track field trends, chronic issues, and action closures.
- Ensure daily technical reviews and coordination with internal quality teams.

MIS & Reporting
- Prepare and present monthly MIS dashboards covering:
- Customer field failures and closure status
- Zero‑Hour failures (Customer / GOEM / Warranty)
- Warranty project tracking till final closure
- Escalate critical trends and risks to management and stakeholders with data‑backed insights.

Technical Knowledge & Competencies
- Solid hands‑on knowledge of:
- Diesel Engines, DG Sets, Alternators, Control Panels, DG Controllers
- Acoustic Enclosures (Canopies), Fuel Systems, Fuel Tanks
- Mechanical & Electrical systems of Engines and DG Sets
- Working knowledge of CPCB‑IV and BS‑IV emission norms
- Strong skills in:
- Root Cause Analysis
- Cross‑functional coordination
- Field quality improvement
- Data analysis and reporting

📌 Manager - Central Quality (Pune)
🏢 Mahindra & Mahindra
📍 Pune