Orange Business is here

About us

Join us at Orange Business
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a agile environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

We are seeking an experienced ServiceNow CMDB Design Lead to architect and oversee the design of the Configuration Management Database (CMDB). The ideal candidate will possess deep technical expertise in CMDB data modeling, integration, and governance, coupled with leadership skills to guide cross-functional teams and stakeholders through complex data architecture initiatives.
Main activities
CMDB Design & Architecture




Lead the design and implementation of the ServiceNow CMDB schema, including CI classes, attributes, and relationships.
Develop and maintain best practices, standards, and guidelines for CMDB data modeling.
Collaborate with ITSM process owners to align CMDB design with incident, problem, change, and asset management processes.
Conduct impact analysis for changes to the CMDB structure and data.
Stakeholder Engagement & Requirements Gathering
Engage with business and technical stakeholders to gather requirements and translate them into effective CMDB models.
Facilitate workshops and design sessions to validate architecture and gather feedback.
Provide expert guidance on data quality, normalization, and lifecycle management.
Data Governance & Quality
Establish data governance frameworks for CMDB data integrity, accuracy, and compliance.
Define and implement data validation, reconciliation, and audit procedures.
Monitor and improve data quality metri

📌 ServiceNow CMDB Design Lead (Bengaluru)
🏢 Orange
📍 Bengaluru