Key Responsibilities:
● Providing an outstanding and remarkable customer support experience via various
communication channels (chat, phone, email, social media platforms)
● Representing our Product online at all times
● Provide accurate, valid, and complete information by using all available resources within the
company
● Active collaboration with internal/external stakeholders to tackle any customers' issues
● Escalating and highlighting critical issues to the respective teams
● Taking ownership of issues, performance and service delivery
● Maintaining proper level of product and process knowledge
● Following team and individual KPIs’ targets (SLAs, Quality, Productivity etc.)

Qualification Requirements:




● 2+ years of customer service experience preferably at a high-growth tech startup in the financial
services space
● Solid desire to help others is required and a good sense of humor is highly preferred ;)
● Outstanding oral and written communication skills, including sound presentational skills and
fast+accurate typing ability
● Ability to work well independently as well as the ability to work well with stakeholders
● Bachelor’s Degree
● Willing to work Nights and Weekends on a rotating shift basis

We consider as a plus:
● previous startup experience
● knowledge of the credit card or consumer finance industry, especially fintech

📌 IN Customer Support Specialist (India)
🏢 Fintech Farm
📍 India