16 Aug
|
T3Cogno
|
Hyderabad
Responsibilities:
- Drive Servicedesk team operation
- Maintain Shifts and roasters
- Guide the ServiceDesk team for SOP/Policies
- Ensure response time TAT to end users (emails/calls/walk-in, Portal tickets).
- Monitoring Service Desk dash broad and sending alerts for SLA violations.
- End to end front line coordination with Internal and external customer for IT queries,
Service requests, incident
- Coordination with vendors and service providers and IT back-office activities.
- Circulating Incidence reports / updates to stakeholders.
Skills required:
- Excellent communication skills, written and verbal, preferably trained in voice and accent.
- Experience in interacting with US clients.
- Basic understanding IT setup and computing issues.
- Prior exposure in working in ITIL driven IT ticketing tools like ManageEngine.
- ITIL V3 Foundation certification is added advantage.
📌 IT Service Desk Lead (Hyderabad)
🏢 T3Cogno
📍 Hyderabad