Overview

Senior Software support Engineer shall be responsible for the Level2 and Level3 support activities. He/She should be able work in shifts to align with customer sites operating time zones. He/She should work with global customer support teams to analyze an issues reported from the customer sites. He/She should have effective communication skills to debrief the issue to development/senior management teams and document the same. He/She should be able to effectively work within a team of technically robust engineers. He/She should be able to guide the juniors in the support teams. He/She should have knowledge of application deployment technologies. He/She should be able to fix software bugs, testing and maintaining the software is an important task for a Senior Software Support Engineer.

Responsibilities
- Must have a strong understanding of customer con-ops and be capable of comprehending issues reported by customers.
- Should be able to offer a workaround for immediate resolution.




- Must be able to analyze the complex issues reported by customers and able to identify the root cause without help from leads.
- Analyze the logs and necessary data from the customer environment to understand the scenario(s) that caused the issue.
- Must have strong debugging skills to identify the root cause of the issues.
- Provide the fixes to the software issues in collaboration with the development team.
- Provide timely updates through established communication channels.
- Update the service management portal with the latest updates for the customer reported issues.
- Update product knowledge base with newly reported issues from the sites.
- Raise the tickets in the Jira portal and track them to closure.
- Continually updating technical knowledge and skills by attending in-house and/or external courses, reading manuals and accessing new applications
- Complete assigned tasks on time and in accordance with the appropriate process.
- Should be able to contribute to critical/h

📌 Senior Software Support Engineer (Madhapur)
🏢 OSI Systems
📍 Madhapur