Business Function
Group Technology and Operations (T&O;) enables and empowers the bank with an productive, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O;, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Requirements
Job Purpose
- Ensure that all Service Level Standards agreed with various units and clients are met with high levels of integrity and professionalism.
- Provide custody clients like FPI, FDI, FVCI, AIF, etc. with a single point of contact on all matters pertaining to the custody FX relationship.
- Manage FX booking for custody clients in coordination with DBS T&M;
- Assisting client on documentation associated with FX processing to meet regulatory requirements including FC-GPR / FC-TRS reporting
- Prepare and disseminate custody circulars on market developments, operation changes, regulatory & securities industry updates.



Incumbent should be seen by the clients as ‘their’ person in India as they normally would not have a local presence.

Key Accountabilities
- Achieve consistently high performance service levels of all major clients.
- Liaise with SEBI, RBI and Depositories to keep abreast of changes and updation of our operational procedures.
- Achieve high satisfaction ratings in client due-diligence visits, surveys and market surveys
- Support custody product owner and Head, Custody in revenue-engineering activities
- Quarterly marketing event with intermediary channels
- Update market guide on regular basis
- Negotiate solutions and acts as a liaison with internal and external customers, as necessary
- Ensure essential procedures are followed, contribute to defining standards
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding DBS, its clients and asset

📌 Associate, Specialist, Client Services, Custody Svcs Operations, Corporate Banking, Technology and Operations (Mumbai)
🏢 DBS Bank India
📍 Mumbai