Join Us

At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us

As a Customer Advocate Senior Associate, you will be responsible for delivering support in achieving metrics and be directly responsible for client satisfaction on service delivery

Position Responsibilities
- Performing call/chat/email support to the customers in line with the processes/procedures defined
- Ensuring delivery of the best of skills and wills in the Operations
- Work in accordance with the Team Leads and highlight any shortcomings in the processes
- Identifying and implementing process improvements
- Build positive relations and teamwork

Minimum Qualifications
- Excellent verbal and written English language skills
- Bachelor’s degree from an accredited institution, or must have reached college level with at least 2 years of prior work experience in a BPO and/or captive service organizations




- Should have worked in a process driven environment
- Need to have prior GMB experience (preferable)
- Knowledge of International call /Chat/ Email handling and evaluating skill

Preferred Qualifications
- Positive MS PowerPoint and MS Excel skills.
- Amenable to work on shifting schedules (e.g early morning and late night)to support different global locations
- Ability to manage multiple ongoing tasks and balance workload effectively against deadlines

Benefits
- We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
- We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
- Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

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📌 Customer Advocate Senior Associate (Hyderabad)
🏢 Google Operations Center
📍 Hyderabad