Job Description:
The Manager, Client Outcomes leads a team responsible for driving client adoption, platform performance, and operational value across assigned accounts. This role provides people leadership, sets priorities, and ensures consistent execution of client outcomes strategies that support adoption, workflow optimization, platform stability, and risk mitigation. The manager partners closely with Product, Engineering, Delivery, Support, Services, and Sales to align business needs with platform capabilities and resolve issues that affect client success. This position serves as a senior client partner for assigned accounts and supports executive-level client discussions, strategic alignment, and escalation management.
- Lead, coach, and develop Client Outcomes team members to support solid performance and consistent delivery.
- Oversee execution of client outcomes strategies across assigned accounts, including adoption, workflow performance, platform stability, and risk mitigation.
- Monitor client health, adoption trends, workflow performance, system reliability,



and other key portfolio indicators.
- Support implementation and upgrade governance to help ensure readiness, compliance with standards, and post-deployment stabilization.
- Review incidents, identify root causes, and drive corrective and preventive actions to improve long-term platform stability.
- Identify workflow, technical, and operational risks and coordinate mitigation plans.
- Manage escalations related to adoption challenges, system performance, and platform instability while maintaining stakeholder trust.
- Coach team members on client communication, executive engagement, and cross-functional alignment.
- Serve as a senior client partner for assigned accounts and support executive-level client discussions, strategic alignment, and escalation management.
- Partner with Product, Engineering, Cloud/Infrastructure, Support, Services, and Sales to deliver coordinated client outcomes.
- Transla

📌 Manager, Client Outcomes (Bengaluru)
🏢 NextGen
📍 Bengaluru