Role : KEY ACCOUNT MANAGER

Overview

A Key Account Manager owns high-value restaurant partners within an assigned
city, typically chains, established multi-outlet restaurants, and growing
independents expanding to multiple locations. These accounts are more complex:
they involve negotiations with multiple stakeholders, larger deal sizes, custom
solutions, and deeper engagement around ROI and strategy. You combine field
presence with office-based analysis and executive relationship management.
Success requires both relationship skills and the analytical ability to build
customized business cases. You mentor the Sales Manager tier and own a portion
of the city-wide targets.

Key Responsibilities

* Own a portfolio of multi-outlet restaurants: Manage 30-40 high-value
accounts(60 to 80 in case of Indianext cities), each with 2-10 outlets. These
accounts represent 40-60% of city revenue
* Executive relationship management: Build relationships with franchise
owners, regional managers, and operational heads. You are often dealing with
decision-makers,



not individual restaurant managers
* Consultative strategy: Move beyond product features. Help restaurants think
about their growth strategy across, e.g., optimizing delivery times, increasing
order frequency, and cross-location consistency
* Field presence with data: Conduct monthly visits to key accounts to
understand operations, gather feedback, troubleshoot adoption barriers, and
surface recent opportunities
* Advanced analytics: Build detailed business reviews (QBR) for accounts.
Analyze their performance across cuisine, compare against benchmarks, and
present growth strategies
* Pipeline development: Identify expansion opportunities with existing
accounts (new locations, new products/cuisine). Turn your relationship into
revenue growth
* Excel excellence: Build executive presentations, ROI models for pitches,
and monthly and quarterly business reviews with charts and trend analysis. Your
spreadsheets must be presentation-

📌 Key Account Manager I (Delhi)
🏢 Food MarketPlace
📍 Delhi