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About this opportunity:

The Improvement & Performance Manager-Packet Core for Service Line Operate Service Improvement is a key position reporting to the Manager-Service Improvement. Its responsible for identifying, drive, support and facilitate productive & effective transformations/changes-from business needs to business results, delivering improved customer, operational and/or financial performance impact or required culture changes.

What you will do:
- Drive improvement projects in MS contracts/delivery organization with defined tangible business targets aiming at cost reduction, improved customer experience, network performance.
- Accountable for WO/ticket/alarm reduction initiatives per contract
- Perform Alarm, TT, WO correlations to resolve the chronic issues in the network. Validate and analyze the network performance reports & prepare action plan for network improvement.
- Participate in technical discussions in view to improve overall network performance and make recommendations wherever possible from the problem management perspective.




- Propose and ensure best practices are followed within all related functions
- Perform KPI Trend monitoring and post-deviation analysis.
- Identify, prescribe, and drive the implementation of pro-active prevention methods in problem handling.
- Drive maintains and track actions undertaken to drive improvements following governance methods.
- Identify SPOF and drive mitigation plans to minimize impact.
- Maintain RISK register for the identified risks and drive them to minimize impact or mitigation.
- Collaborate with Data Analytics teams to build models to drive prescriptive insights.
- Propose predictive analytic model based on alarms/outages, QoS based on Capacity & Utilization trends.
- To continuously engage the operations team and other teams to provide timely closure for actions.
- To prioritize problems based on the risk, impact and severity
- Contribute to develop and maintain good record of proble

📌 Improvement And Performance Manager (India)
🏢 Ericsson
📍 India