What success looks like in this role:
- Proactively gather, research, and analyze data from various sources, including Digital Experience Management tools, ServiceNow and SCCM etc., to gain insights and support decision-making processes.
- Collaborate with key Experience Leads to understand and capture business requirements related to the digital employee experience.
- Act as a bridge between technical and non-technical stakeholders, translating business requirements into technical specifications and vice versa.
- Participate in cross-functional teams and contribute to the implementation of proactive measures and enhancements to improve the overall employee experience.
- Act as a subject matter expert on digital employee experience tools, providing guidance and support to Experience Leads and other team members.
- Drive collaboration with automation team, providing transparent requirements and guidance for developing effective automation scripts and tools.




- Work closely with the automation team to design and implement remediation strategies and automation solutions that address identified challenges and gaps.
- Take ownership of the testing process by creating comprehensive test scenarios, executing tests, and ensuring successful outcomes of remediation and automation initiatives.
- Develop and maintain documentation, including workflows, processes, and standard operating procedures, to ensure consistency and knowledge sharing within the team.
- Collaborate with Experience Leads and other stakeholders to measure the impact of remediation and automation efforts, gather feedback, and identify areas for continuous improvement.
- Assist in the preparation and presentation of monthly Experience Level Reports (XLR) to customers, highlighting insights and recommendations for improving the digital employee experience.
- Stay updated on emerging technologies, industry trends, and best practices in digital employee experience, business analytics, and technical troubleshooting.
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📌 Proactive Engineer-Nexthink (Bengaluru)
🏢 Unisys
📍 Bengaluru