Description
Key Responsibilities
Operational Management
- Manage the day-to-day housekeeping operations of the hotel.
- Ensure all guest rooms, public areas, and service areas meet IHG cleanliness and quality standards.
- Conduct regular inspections of guest rooms, corridors, public areas, and back-of-house facilities.
- Monitor room status and coordinate closely with Front Office to ensure room availability and guest satisfaction.
- Ensure timely cleaning and preparation of rooms for arrivals and departures.
Team Leadership
- Recruit, train, coach, and develop housekeeping colleagues.
- Conduct regular performance reviews and provide constructive feedback.
- Prepare staff schedules and duty rosters based on occupancy levels and operational requirements.
- Foster a positive work workplace that promotes teamwork and employee engagement.
Quality & Guest Experience
- Handle guest complaints and special requests promptly and professionally.
- Ensure compliance with IHG guest service standards and brand requirements.
- Monitor guest feedback and implement corrective actions to improve service delivery.
- Drive continuous improvement initiatives to enhance guest satisfaction scores.
Inventory & Cost Control
- Manage housekeeping budgets and control departmental expenses.
- Monitor usage of cleaning chemicals, guest supplies, linen, and operating equipment.
- Conduct regular inventory checks and maintain adequate stock levels.
- Coordinate with suppliers and Purchasing department for housekeeping requirements.
Health, Safety & Compliance
- Ensure compliance with hotel safety procedures and local health regulations.
- Maintain proper handling, storage, and usage of cleaning chemicals.
- Conduct regular safety training and audits within the department.
- Ensure lost and found procedures are followed according to hotel policy.
- Support sustainability and environmental initiatives as per IHG Green Engage standards.
Coordination & Communication
- Work closely with Front
📌 Housekeeping Manager (India)
🏢 IHG
📍 India