Application Support Engineer

Are you passionate about keeping mission-critical systems running at peak performance while driving the future of IT operations through AI and automation? Join us and be part of a world-class application support organization at one of the world's leading reinsurance companies.

About the Role

We are looking for an experienced Application Support Engineer to play a pivotal role in ensuring the stability, resilience, and efficiency of our application landscape. This is not your average support role — it sits at the intersection of engineering excellence, intelligent automation, and strategic IT operations. You will combine deep technical expertise with a forward-thinking mindset, focusing on observability, end-to-end monitoring, infrastructure provisioning, security hardening, disaster recovery, and cloud cost optimization.

You will work collaboratively with application teams, infrastructure teams, DevOps engineers, and business stakeholders to proactively monitor system health, resolve production issues, improve operational efficiency,



and ensure business continuity — all while championing AI-driven operations (AIOps, GenAI) and continuous service improvement.

Key Responsibilities

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Enhance Application Stability by establishing and improving observability practices across applications using logs, metrics, and traces with tools such as Azure Monitor, Application Insights, Log Analytics, Splunk, and Dynatrace — implementing proactive monitoring, intelligent alerting, and event correlation

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Champion Site Reliability Engineering (SRE) principles to improve the reliability, scalability, and resilience of production platforms — defining, implementing, and monitoring Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Error Budgets

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Drive IT Resilience initiatives including Disaster Recovery (DR), High Availability (HA), and validation of RTO/RPO requirements to ensure business continuity

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Lead and participate in maj

📌 Application Support Engineer III (India)
🏢 Swiss Re
📍 India