Description
Liquidity Services Software Solutions offers an online, private-label auction platform, supporting traditional auction-house clients, retail liquidators, and resellers through a SaaS (Software as a Service) delivery model leveraging the Auction.IO platform and stand-alone private-label platform delivery. The team includes a small Sales and Operations group in Richardson, Texas (USA) and a delivery center in Chennai, India.
The Sr. Client Delivery Manager will oversee project planning, resource allocation, and delivery tracking for the Chennai-based team, while serving as the primary escalation point for internal stakeholders and client issues.
This is a hands-on leadership role combining delivery governance, operational execution, and customer engagement.
In this role, you will manage a portfolio of accounts by building and maintaining long-term partnerships with clients, conducting virtual meetings to review performance, and coordinating with the respective delivery teams. You will work with Sales and Renewals team members to identify opportunities for renewal, expansion,



and upsell. You will collaborate closely with Operations, Technology, and Senior Management to ensure an exceptional client experience.
The goal of this role is to strengthen relationships and expand engagement with existing clients, while providing in office management and oversight of the Chennai-based delivery teams.

Responsibilities
1.Delivery Oversight & Execution
- Provide centralized oversight across three delivery teams supporting multiple SaaS marketplace clients
- Ensure timely and high-quality delivery of:
- Client customizations
- Enhancements and reports
- Defect resolution and software patches
- Establish and enforce delivery processes, timelines, and SLAs
- Serve as the primary escalation point for client delivery issues for the Enterprise Large and TPL platforms
- Work closely with US-based stakeholders on client expectations and priorities
- Ensure clear communication o

📌 Sr. Manager Service Delivery (Chennai)
🏢 Liquidity Services
📍 Chennai