This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Supervisor, Client Contact based in India.

This role offers the opportunity to lead customer support operations and build high-performing service teams within a global environment.
You will oversee contact center activities, ensuring exceptional customer experiences, operational efficiency, and consistent service quality.
The position combines people leadership, performance management, process improvement, and customer relationship management.
You will coach and develop teams while collaborating with internal stakeholders to improve service delivery and customer satisfaction.
This is an impactful chance for an experienced customer operations professional who enjoys solving challenges and empowering teams.
The ideal candidate will bring strong leadership skills, analytical thinking, and a passion for delivering outstanding client support.

Accountabilities:

The Supervisor, Client Contact will oversee customer service teams,



drive operational performance, and ensure high-quality service delivery while supporting continuous improvement initiatives.
- Manage one or more customer service teams handling customer inquiries and issues through phone, email, and other communication channels.
- Monitor daily operations to ensure compliance with service level agreements, quality standards, and internal procedures.
- Promote professional, responsive, and customer-focused support experiences that build strong client relationships.
- Ensure appropriate team coverage by managing schedules, workload distribution, and operational priorities.
- Act as an escalation point for complex customer issues, ensuring timely resolution and effective communication.
- Evaluate customer interactions, provide performance feedback, and support representatives in improving service quality.
- Communicate with clients, vendors, and internal departments to maintain ser

📌 Supervisor, Client Contact (India)
🏢 Jobgether
📍 India