Description

About Company:

Responsibilities:
- Lead and mentor a team of technical analysts and engineers.
- Provide professional support in a fast-paced environment.
- Provide technical guidance in order to administer, manage, and support cloud infrastructure solutions, including virtual machines, cloud services, virtual network configuration
- Implement, administer and support highly available solutions in multiple environments such as Azure Load Balancing services, Active Directory Federation Services, and Web Application Proxy configurations.
- Responsible for managing and scaling AKS clusters, ensuring reliability, security, and compliance of containerised workloads.
- Apply security best practices in solution design and implementation.
- Oversee post-implementation operations and support for cloud environments.
- Collaborate with development teams and clients to establish consistent DevOps practices across environments.
- Collaborate closely with internal and client stakeholders
- Provide technical guidance for onboarding recent environments into ITOps




- Serve as a technical escalation point for the team and clients for complex troubleshooting
- Provide technical leadership and serve as an escalation point for the management, operations, and support of cloud solutions post-implementation.
- Triaging, routing, alerting, issue isolation, troubleshooting, and resolution of systems and applications
- Identification of trends, recurring problems, and root cause identification
- Own and contribute meaningful documentation to the knowledge base
- Take part in an on-call pager rotation to provide support coverage
- At times, participate in support coverage during non-business hours and/or provide additional coverage as needed
- Act as a technical escalation for troubleshooting complex issues
- Act as an incident manager
- This is a billable role with utilization targets
- Other responsibilities as assigned

Minimum Requirements:
- Minimum 10 years of progressive IT exp

📌 Lead Site Reliability Engineer (Jaipur)
🏢 Rightpoint
📍 Jaipur