Exp -8+yrs
Notice period-Immediate 15days
Location-Bangalore

POSITION OVERVIEW : Middle ware Support Sr. Analyst

Relevant Exp - 5+ years
Must have skills - Tomcat, Apache, Web logic, Java
Location - Bangalore
Shift Timing - early and afternoon shifts, 24/7/365 on-call on rotation.

The Middleware Support Analyst is primarily responsible for providing L1/L2 24x7 support in a complex and high availability external customer facing websites. Additional responsibilities include but not limited to the following.

Responsibilities:
• Alert monitoring, perform health checks, trouble-shooting issues, perform escalation, managing bridge calls, perform root cause analysis and document knowledge articles
• Support web sites (application, Middleware & infrastructure tiers) both within the organization and external at the hosting provider
• Applies middleware updates, patches, and configuration changes
• Responsible for adding, removing, or updating user account information, and resetting passwords,



security and documenting the configuration of the system
• Participate in risk and security related activities

Qualifications:
• 5 years overall IT experience with at least 3 years' experience in application Middleware administration/support in technologies related to the web (Java, Tomcat, Apache, Unix etc.)
• Experience in supporting external customer facing websites
• Experience with tools like Remedy, ServiceNow, JIRA, Confluence, and SharePoint, and understanding of ITIL concepts and Agile methodology
• Well-developed analytical troubleshooting and problem resolution skills, including the ability to analyze complex situations
• Excellent communication skills, inter-personal skills including solid facilitation and coordination skills
• High level of initiative and ownership mentality

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