Job Title: Customer Support Executive

Department: Customer Support
Reporting To: Customer Support- Team Lead

Timings: 8:30 am to 5:30 pm, 6 days working
Work Mode: Remote (Candidates from Vrindavan/Mathura preferred)

About Cyboard School

Cyboard School is a next-generation online school dedicated to providing high-quality, interactive, and adaptable education for students from Nursery to Grade X . We combine the best of technology and pedagogy to create an engaging learning environment accessible to all.

As part of our growing team, we are looking for a Customer Support Executive who will be the voice of Cyboard School — ensuring that parents, students, and stakeholders receive prompt, professional, and effective support

Key Responsibilities:Parent Communication & Support

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Act as the first point of contact for parents via calls, emails, WhatsApp, and support portals.

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Address and resolve parent queries related to academics, schedules, fees, platform access, and general concerns.

Renewals & Retention

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Proactively connect with existing parents regarding upcoming renewals.





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Clearly explain renewal plans, timelines, fee structures, and benefits.

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Work towards meeting or exceeding renewal conversion benchmarks through proactive follow-ups, effective communication, and timely closure.

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Follow up consistently to ensure timely renewals and minimize dropouts.

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Maintain accurate renewal tracking and update records in CRM or internal systems.

Coordination & Follow-ups

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Coordinate with academic teams, class teachers, and operations for smooth resolution of parent concerns.

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Share parent feedback with internal stakeholders to support service improvement.

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Ensure all commitments made to parents are tracked and closed within defined timelines.

Documentation & Reporting

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Maintain detailed records of parent interactions, complaints, and resolutions.

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Prepare daily/weekly reports on support tickets, parent concerns, and renewal status.

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Ensure compli

📌 Customer Support Executive (India)
🏢 Cyboard School
📍 India