OIA Global provides customers with an unparalleled suite of scalable and flexible supply chain solutions. Supported by 1,300 forward-thinking employees, we specialize in 3PL, 4PL, sustainability, technology, contract logistics, packaging design and optimization, and raw materials management. Since 1988, we have grown into a $1.3 billion company with a presence in 27 countries and industry expertise in fashion and apparel, consumer goods, healthcare, energy, and industrials. OIA Global is privately run by LDI, Ltd.

Summary: Implant Specialist – Imports

The Implant Specialist is responsible for managing strategic customer accounts, ensuring smooth execution of freight forwarding and logistics operations, and maintaining strong client relationships. Positioned at the client site, the candidate ensures operational excellence, proactive problem-solving, and solid alignment with the automotive client’s supply chain objectives. This role bridges the operational and commercial needs of both the client and the company, ensuring high service levels, continuous process improvement,



and customer satisfaction.

Supervisory Responsibilities:
- None

Duties & Responsibilities
- Assist and communicate regularly with customers with inquiries. Receive and process customers’ orders in a timely and professional manner.
- Professionally and proactively update customers with shipment status; update overseas offices and customers about potential delays or unusual circumstances
- Pre-alert, IGM manifestation, DO released, AP & AR posting on time.
- Escalate potential issues and ensure corrective actions are taken in accordance with business guidelines and customer requirements
- Troubleshoot and resolve non-routine or complex issues / escalations with professionalism and in line with OIA service standard and requirement
- Facilitate business continuity by tracking and ensuring responses to related communications and representing the team in meetings
- Cooperate and liaise with other dep

📌 Customer Process Associate (Pune)
🏢 OIA GLOBAL
📍 Pune