This role is with a Mumbai Based Start-up (Hybrid)

Overview:

The E-commerce Manager (Inside/Post Sale) plays a crucial role in our organization by overseeing the inside and post-sales activities of our e-commerce platform. They are responsible for optimizing customer engagement, driving sales, and ensuring smooth post-sale processes.
Key Responsibilities:
- Develop and implement strategies for inside and post-sale e-commerce activities
- Manage the online customer journey to optimize sales processes
- Collaborate with marketing and sales teams to ensure a cohesive customer experience
- Analyze e-commerce data to identify opportunities for sales growth and process improvements
- Oversee post-sale customer interactions to ensure satisfaction and retention
- Lead a team to execute e-commerce objectives and targets
- Optimize the online shopping experience to drive conversion rates
- Ensure seamless order fulfillment and delivery processes
- Monitor customer feedback and implement improvements to enhance the e-commerce experience




- Stay updated on industry trends and e-commerce best practices
- Collaborate with cross-functional teams to drive overall business objectives
- Manage e-commerce platforms, including product listings, pricing, and promotions
- Develop and manage relationships with e-commerce platform providers and partners
- Implement customer-focused return and exchange processes
- Provide insights and recommendations to improve e-commerce operations

Required Qualifications:
- Bachelor's degree in Business, Marketing, or related field
- Proven experience in e-commerce sales management
- Demonstrated success in optimizing the post-sale customer experience
- Solid analytical and data-driven decision-making skills
- Excellent understanding of e-commerce platforms and technologies
- Experience leading and developing high-performing teams
- Ability to collaborate effectively with various internal and external stakeholders
- Proficiency in e-commerce data analy

📌 E-com Manager (Mumbai)
🏢 Zyvka
📍 Mumbai