Job Purpose
Job Purpose
RWS is a leader in language technology software, providing enterprise solutions to fortune 500 companies, international governments and language service providers in over 30 countries. As the language technology experts, RWS helps organizations implement the optimum technology solution that streamlines multilingual communications regardless of whether translations are outsourced or translated internally. RWS is looking for a Senior Associate Technical Support Engineer to join our team as a full-time employee. Working from the Bangalore office.
About Product & Technology
Product & Technology plays a pivotal role in aligning the organization with its strategic objectives and enhancing shareholder value. Product & Technology is responsible for establishing unified standards and governance practices throughout the company. Additionally, we oversee the development and maintenance of core applications essential for the seamless operation of various functions across the organization.
We are committed to driving and executing future roadmaps that are in line with the overall strategic direction of RWS.
With a global reach, Product & Technology provides support services to over 7500 end users worldwide. We take pride in managing the information security operation and safeguarding all our assets. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development, Enterprise Platforms, With a dedicated team of over 500 staff, Product & Technology ensures a solid presence across all regions, enabling efficient and effective support to our global operations.
Job Overview
Key Responsibilities
- Provide real time responseresolution to customer support inquiries
- Ensure customer satisfaction and ticket resolution
- Troubleshoot and reproduce client issues via remote desktop connections, build
📌 Senior Associate Technical Support Engineer (Bengaluru)
🏢 RWS
📍 Bengaluru