Job Description

Job Title:

Mgr – Product Support

Level:

EX

Function:

Technical Support and Operations

Department (Sub-function)

NA
- JOB PURPOSE
- INTERACTION WITH STAKEHOLDERS

Internal

External

Direct

Export BU>Marketing,Business Planning & NMD, Export BU>Operations, Export BU>Sales(Africa/SAME/LATAM/ASEAN)

Distributors, Dealership

Indirect
- JOB REQUIREMENTS

Educational Qualifications

Essential: Engg- Mech || Any stream/branch, Automobile Engineering

Preferred Institution: Any Premier Insitute

Desired Qualification: Engg- Electrical, Electronics & computer science||Computer Engineering

Work Exp

Min: 5

Max:15

Industry Specification

Auto Components, Automobile

Addnl Requirements

Age

Min: 25

Max: 35

Need for travel

0
- KEY COMPETENCIES

Technical/Functional

1. Positive Technical skills :



Ability to handle product related technical issues

2. Understanding of product is paramount

3. Hands on, practical approach

Behavioural

ACT - Continuously raise the bar; Ensure results with speed; Meet customer expectations

5. KEY RESPONSIBILITIES

1. Field visits to countries

2. For product issues, depending on criticality- Organize CUFT for specific product issues. Ensure issue is understood from a IB market perspective

3.Mentor ASM’s from a Tehnical view point

4. Monthly reports

a. On Product Support activities

b. Monthly update on New Product e.Launch schedule

c. Consolidated list of Product Issues & resolution.

📌 Mgr (Prod Supp - Ebu) (India)
🏢 Bajaj Auto
📍 India