Job Description

Stefanini is currently looking for a Tech Integration Lead to be part of our Up-to-date Enterprise / Technology Services organization.

Tech Integration Lead role ensures operational stability and service resilience by embedding IT Service Management (ITSM) practices across infrastructure services. The Tech Integration Lead will drive cross-functional alignment to eliminate repetitive issues, enforce governance, strengthen collaboration across infrastructure towers, and deliver continuous service improvement.
- Incident & Problem Management: Partner with infrastructure towers to stabilize services, eliminate root causes, and prevent repetitive failures.
- Change & Release Governance: Align with delivery/operations to reduce failed changes and enforce risk-based controls.
- Operational Efficiency & Demand Traceability: Improve team execution and collaboration by enhancing technical efficiency, ensuring end-to-end traceability, and generating measurable improvements.
- Cross-Tower Alignment: Drive consistent delivery across infrastructure domains (Network, HCI, DWP,



MEM, ITAM, TSMO, TPMO) to reduce operational risk and ensure standardized execution.
- Program-level ITSM Engagement: Work with ITSM specialists and enterprise delivery functions at the program level to embed governance, align with enterprise standards, and ensure delivery supports strategic outcomes.
- TSMO Deliverables & Compliance: Generate and maintain RUN deliverables, ensuring adherence to compliance standards.
- Maturity Assessments: Contribute to ITSM maturity evaluations and drive initiatives to elevate organizational capability.
- Crisis Management & Business Continuity (DR): Engage in crisis management activities, coordinate disaster recovery, and ensure operational resilience.
- Ad-hoc Consultancy: Provide expertise in subject matter on delivery and improvement opportunities.
- Improvement Planning: Collaborate with delivery functions on taskforce-level initiatives to strengthen lo

📌 Technical Services Manager (Pune)
🏢 Stefanini Group
📍 Pune