Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : SD-WAN Operations
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Tech Support Practitioner, you will serve as a vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our world-class systems operate smoothly. You will utilize your exceptional communication skills to provide transparent and effective solutions, ensuring client satisfaction and system reliability.



Your role will also require you to stay updated on product knowledge to accurately define client issues and design appropriate resolutions, contributing to the overall quality of our services.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the development and implementation of best practices for system support.
- Provide training and guidance to junior team members to enhance their skills.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in SD-WAN Operations.
- Strong understanding of network protocols and configurations.
- Experience with troubleshooting network connectivity issues.
- Familiarity with cloud-based applications and services.
- Ability to analyze and interpret system performance metrics.

Additional Information:
- The candidate should have minimum 3 years of experience in SD-WAN Operations.
- This posit

📌 Application Tech Support Practitioner (Pune)
🏢 Accenture
📍 Pune