Responsibilities & Key Deliverables

Develop and own the Channel Partner Quality Framework, including standardized Field Quality Plans (FQP), Inspection & Test Plans (ITP), installation SOPs, defect checklists, photo/video documentation protocols, and digital quality tools/apps tailored for distributed rooftop/C&I; projects.
- Define mandatory quality gates and checkpoints that channel partners must follow
- Conduct partner onboarding quality training
- Perform regular field quality audits and surprise site visits
- Manage third-party inspection agencies (TPIs) deployment
- Handle non-conformance management
- Oversee the warranty certificate issuance process:
- Verify completion of all quality inspections, commissioning tests, punch-list closures, and documentation
- Authorize and issue company-issued warranty certificates to end-customers upon confirmed compliance.
- Ensure digital/QR-coded certificates (where applicable) are generated, registered (e.g., in national portals or internal systems), and shared with customers, partners,



and relevant authorities for subsidy claims or discom approvals.
- Maintain records of issued certificates, linked to serial numbers, installation details, and partner accountability for future claims handling.
- Monitor and analyze quality KPIs across the channel network
- Drive partner performance reviews
- Ensure compliance with:
- MNRE / PM Surya Ghar Muft Bijli Yojana quality & empanelment norms
- BIS/IEC standards for components and installations
- CEA / state discom grid-interconnection & safety requirements
- Company performance guarantee / warranty terms
- Support pre-dispatch inspections (PDI) at vendor/warehouse level and random material audits at partner warehouses.
- Interface with key stakeholders
- Provide field quality insights and defect trend data to product, procurement, and R&D; teams
- Lead digital quality transformation
- Contribute to partner ecosystem development

Experience

-Experience: 8–10 years in quality roles

📌 Field Quality Manager (Pune)
🏢 Mahindra & Mahindra
📍 Pune