Responsibilities & Key Deliverables

1. Field Quality & Failure Resolution
- Own resolution of critical field issues across vehicle systems (Mechanical, Electrical, Powertrain).
- Drive structured root cause analysis through joint investigations with cross-functional teams and suppliers.
- Establish robust failure diagnostics, benchmarking, and corrective action frameworks.
- Lead in management reviews (Quality council) for update to senior management.

2. Technical Leadership & System Expertise
- Provide strategic technical direction on vehicle systems, diagnostics, and failure modes.
- Ensure integration of mechanical, electronic, and software systems for end-to-end vehicle performance.
- Build advanced capabilities in diagnostics, measurement techniques, and validation tools.

3. Cross Functional Integration
- Collaborate with PD , Manufacturing, Supplier Quality, Service, and Program teams for issue resolution and design improvements.
- Lead joint investigations and represent the function in customer reviews, audits, and escalations.




- Drive horizontal deployment of learnings across platforms and vehicle programs.

4. Product Improvement & Feedback Loop
- Translate field insights into actionable design improvements and robustness enhancements.
- Influence product development through participation in design reviews and validation sign-offs.
- Drive continuous improvement in reliability, serviceability, and customer satisfaction.

5. Team Leadership & Capability Building
- Lead, mentor, and build a high-performing technical team across sub-domains.
- Develop capability in diagnostics, validation, and system engineering across levels.
- Foster a culture of quality, ownership, and customer-first mindset.

Key Deliverables
- Reduction in field failure rates and improved customer satisfaction
- Faster closure of field issues with robust root cause identification
- Develop ICA and PCA for field solution aligned to field concerns resolution timelines
- Robust feedback l

📌 Head - CCRG (Critical Concerns Review Group) (Chakan)
🏢 Mahindra & Mahindra
📍 Chakan